COURSE: RESERVATIONS & FRONT-OF-HOUSE OFFICER

Boston Campus
Type:
N/A
Duration:
Full Time

Reservations & Front-of-House Officer


Core Subjects (Compulsory)




  • Reservations and Front-of-House Programme (Jade Apex)

  • Reception and Switchboard Skills

  • Principles of Customer Service

  • Life Skills

  • General Office Practice

  • Word Processing

  • Introduction to Business Accounting (FMI)

  • Practical Bookkeeping 1 (FMI)


Choice Subjects (2 Subjects are compulsory.)




  • Business English

  • Keyboarding

  • Intro to P.C.

  • Windows

  • Spreadsheets

  • Practical Bookkeeping 2 (FMI)


Personality Profile




  • Friendly

  • Helpful

  • Accurate

  • Diplomatic


Outcomes




  • Be competent with all pre-arrival, in-house and post-departure procedures.

  • Receive visitors and communicate effectively with customers.

  • Utilise Reservations and Front-of-House software as well as possess Word Processing skills.

  • Possess understanding of Bookkeeping systems.


If Learner successfully completes Practical Bookkeeping 2 (FMI) (Choice Subject), then Learner has additionally completed the Assistant Bookkeeper Skills Programme, as accredited by FASSET SETA - NQF Level 3, 38 credits.


For more information or to apply, please click here.


 

AVAILABLE BURSARIES
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