Reservations & Front-of-House Officer

Core Subjects (Compulsory)

• Reservations and Front-of-House Programme (Jade Apex)
• Reception and Switchboard Skills
• Principles of Customer Service
• Life Skills
• General Office Practice
• Word Processing
• Introduction to Business Accounting (FMI)
• Practical Bookkeeping 1 (FMI)

Choice Subjects (2 Subjects are compulsory.)

• Business English
• Keyboarding
• Intro to P.C.
• Windows
• Spreadsheets
• Practical Bookkeeping 2 (FMI)

Personality Profile

• Friendly
• Helpful
• Accurate
• Diplomatic

Outcomes

• Be competent with all pre-arrival, in-house and post-departure procedures.
• Receive visitors and communicate effectively with customers.
• Utilise Reservations and Front-of-House software as well as possess Word Processing skills.
• Possess understanding of Bookkeeping systems.

If Learner successfully completes Practical Bookkeeping 2 (FMI) (Choice Subject), then Learner has additionally completed the Assistant Bookkeeper Skills Programme, as accredited by FASSET SETA – NQF Level 3, 38 credits.

For more information or to apply, please click here.