Receptionist

Core Subjects (Compulsory)

• Reception and Switchboard Skills
• Principles of Customer Service
• General Office Practice
• Word Processing
• Business English

Choice Subjects (2 Subjects are compulsory.)

• Life Skills
• Intro to P.C.
• Windows
• Keyboarding
• Audio Typing

Personality Profile

• Pleasant
• Courteous
• Helpful
• Patient
• Friendly
• Polite
• Enthusiastic
• Presentable

Outcomes

• Receive visitors and screen calls
• Communicate effectively with customers
• Be familiar with office routine procedures, filing and correspondence.

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