SAQA ID : 64469
NQF LEVEL : 4
(Minimum credits : 126)
Purpose of Qualification:
This qualification has been developed for the reception function within the accommodation industry. It brings together all aspects of front office and supervision. This qualification will professionalise the industry and is applicable to all sectors, from small bed and breakfasts to large scale hotels. The qualification leads to the accommodation services diploma and provides articulation with gaming, Travel and other Tourism industries.
Durban, Pretoria, Johannesburg, Braamfontein, Cape Town, Polokwane and Port Elizabeth.
Department of Education.
A FEC certificate, or equivalent, has been obtained by the candidate at level 4. (The matric certificate meets these requirements)
Assessment of programme:
Assessment is conducted as both Formative Assessment & Summative
Assessment. The Formative Assessment is covered as a Continuous Assessment Test and compilation of a Portfolio of Evidence by the learner. The Summative Assessment takes place as a National Summative Exam for 1st & 2nd Semester. It is compulsory for all learners to complete Work Integrated Learning (WIL) for completion of the programme.
Communication 1st Language
Business Development & Operations Procedures
Communication 2nd Language
Health & Safety Procedures
Agency Operations & Procedures
Work & Career Development
Adminstrative Operations & Procedures
This qualification can lead to the following career opportunities:
• Junior Hotel Receptionist
• Hotel Assistant Manager
• Accommodation Services Organiser
• Customer Service Assistant
• Tourism Administrator
Contact PC Training & Business College.