Customer Liaison Consultant

Core Subjects (Compulsory)

• Principles of Customer Service
• Life Skills
• Business English
• Introduction to Public Relations
• Word Processing
• General Office Practice

Choice Subjects (2 Subjects are compulsory)

• Keyboarding
• Intro to P.C.
• Windows
• Word Processing Advanced

Personality Profile

• Friendly
• Confident
• Communicative
• Diplomatic
• Caring

Outcomes

• Be able to understand the needs of the customer
• Take responsibility for making decisions to satisfy the customers’ needs
• Compile own correspondence
• Liaise with senior management
• Communicate effectively with customers

For more information or to apply, please click here.