COURSE: CALL CENTRE OPERATOR

Boston Campus
Type:
N/A
Duration:
Full Time

Call Centre Operator


Core Subjects (Compulsory)




  • Call Centre Operations

  • Principles of Customer Service

  • Word Processing

  • Spreadsheets

  • Life Skills

  • Business English

  • Reception and Switchboard Skills


Choice Subjects (2 Subjects are compulsory.)




  • Keyboarding

  • Windows

  • Intro to P.C.

  • General Office Practice


Personality Profile




  • Good, clear speaking voice

  • Friendly

  • Patient

  • Efficient


Outcomes




  • Be able to communicate effectively

  • Possess a sound knowledge of effective telephone techniques

  • Be able to understand the needs of the customer.

  • Be able to use application packages

  • Be able to capture information with accuracy.


For more information or to apply, please click here.

 

AVAILABLE BURSARIES
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