Call Centre Operator

Core Subjects (Compulsory)

• Call Centre Operations


• Principles of Customer Service


• Word Processing


• Spreadsheets


• Life Skills


• Business English


• Reception and Switchboard Skills

Choice Subjects (2 Subjects are compulsory.)

• Keyboarding


• Windows


• Intro to P.C.


• General Office Practice

Personality Profile

• Good, clear speaking voice


• Friendly


• Patient


• Efficient

Outcomes

• Be able to communicate effectively


• Possess a sound knowledge of effective telephone techniques


• Be able to understand the needs of the customer.


• Be able to use application packages


• Be able to capture information with accuracy.

For more information or to apply, please click here.