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SAQA ID : 67465 (23655) Learning Programme number 23655


(Minimum credits : 120 )

Purpose of Qualification: This qualification is for any individual who is, or wishes to be, involved in the Administration function in organisations or business, in any sector, as well as in non-commercial organisations such as clubs and charitable organisations. It contains all the competencies, skills and values required by a learner who wishes to attain the National Certificate in Business Administration Services at NQF: Level 4.

Availability: Durban, Pretoria, Johannesburg, Braamfontein, Capetown, Polokwane, Port Elizabeth.

Registered with: Department of Education.

Accredited by: Services Seta.

Admission requirements: NQF level 2 (Communication or Mathematical Literacy).

Minimum completion time: 1 year.

Articulation: This qualification articulates with the following qualifications:

•  National Certificate in Business Administration, NQF Level 4

•  National Certificate in Management, NQF Levels 3 & 4

•  National Certificate in Public Administration, NQF Level 4

It should also articulate with any other qualification at level 3 in the following fields:

•  Secretarial Services

•  Reception Services

•  Switchboard Operations
•  Financial Administration

•  Banking Administration

•  Personal/Executive Secretarial Services

•  Data Capturing

Assessment of programme: Assessment is conducted as both Formative Assessment & Summative Assessment. The Formative Assessment is covered as Continuous Assessment Test and compilation of a Portfolio of evidence by the learner. The Summative Assessment takes place as a National Summative exam for 1st & 2nd Semester. It is compulsory for all learners to complete WIL for completion of the programme.

Semester 1 Semester 2
Communicate Effectively

Writing for Success

Working in a Team

Mathematical Literacy

Computer Literacy
The Business Environment

The Role of the Business Administrator

Effective Research in the Workplace

Office Management

Frontline Customer Service

Career Focus

This qualification can lead to the following career opportunities:

•  Executive Secretary

•  Secretarial Services

•  Receptionist

•  Switchboard Operator
•  Personal Assistant

•  Customer Service Assistant

•  Banking Administration

•  Data Capturer

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