Call Centre Operator

Core Subjects (Compulsory)

• Call Centre Operations
• Principles of Customer Service
• Word Processing
• Spreadsheets
• Life Skills
• Business English
• Reception and Switchboard Skills

Choice Subjects (2 Subjects are compulsory.)

• Keyboarding
• Windows
• Intro to P.C.
• General Office Practice

Personality Profile

• Good, clear speaking voice
• Friendly
• Patient
• Efficient

Outcomes

• Be able to communicate effectively
• Possess a sound knowledge of effective telephone techniques
• Be able to understand the needs of the customer.
• Be able to use application packages
• Be able to capture information with accuracy.

For more information or to apply, please click here.