Customer Liaison Consultant

Core Subjects (Compulsory)

• Principles of Customer Service


• Life Skills


• Business English


• Introduction to Public Relations


• Word Processing


• General Office Practice

Choice Subjects (2 Subjects are compulsory)

• Keyboarding


• Intro to P.C.


• Windows


• Word Processing Advanced

Personality Profile

• Friendly


• Confident


• Communicative


• Diplomatic


• Caring

Outcomes

• Be able to understand the needs of the customer


• Take responsibility for making decisions to satisfy the customers' needs


• Compile own correspondence


• Liaise with senior management


• Communicate effectively with customers

For more information or to apply, please click here.