Reservations & Front-of-House Officer

Core Subjects (Compulsory)

• Reservations and Front-of-House Programme (Jade Apex)


• Reception and Switchboard Skills


• Principles of Customer Service


• Life Skills


• General Office Practice


• Word Processing


• Introduction to Business Accounting (FMI)


• Practical Bookkeeping 1 (FMI)

Choice Subjects (2 Subjects are compulsory.)

• Business English


• Keyboarding


• Intro to P.C.


• Windows


• Spreadsheets


• Practical Bookkeeping 2 (FMI)

Personality Profile

• Friendly


• Helpful


• Accurate


• Diplomatic

Outcomes

• Be competent with all pre-arrival, in-house and post-departure procedures.


• Receive visitors and communicate effectively with customers.


• Utilise Reservations and Front-of-House software as well as possess Word Processing skills.


• Possess understanding of Bookkeeping systems.

If Learner successfully completes Practical Bookkeeping 2 (FMI) (Choice Subject), then Learner has additionally completed the Assistant Bookkeeper Skills Programme, as accredited by FASSET SETA - NQF Level 3, 38 credits.

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