COURSE: HOSPITALITY RECEPTION NQF 4

SAQA ID : 64469

NQF LEVEL : 4

(Minimum credits : 126)

Purpose of Qualification: This qualification has been developed for the reception function within the accommodation industry. It brings together all aspects of front office and supervision. This qualification will professionalise the industry and is applicable to all sectors, from small bed and breakfasts to large scale hotels. The qualification leads to the accommodation services diploma and provides articulation with gaming, Travel and other Tourism industries.

Availability: Durban, Pretoria, Johannesburg, Braamfontein, Cape Town, Polokwane and Port Elizabeth.

Registered with: Department of Education.

Accredited by: THETA Seta.

Admission requirements: A FEC certificate, or equivalent, has been obtained by the candidate at level 4. (The matric certificate meets these requirements)

Minimum: 1 year.

Assessment of programme: Assessment is conducted as both Formative Assessment & Summative

Assessment. The Formative Assessment is covered as a Continuous Assessment Test and compilation of a Portfolio of Evidence by the learner. The Summative Assessment takes place as a National Summative Exam for 1st & 2nd Semester. It is compulsory for all learners to complete Work Integrated Learning (WIL) for completion of the programme.

Semester 1

Semester 2

Communication 1st Language

Mathematical Literacy

Customer Services

Business Development & Operations Procedures

Communication 2nd Language

Health & Safety Procedures

Agency Operations & Procedures

Work & Career Development

Adminstrative Operations & Procedures

Career Focus

This qualification can lead to the following career opportunities:

•  Junior Hotel Receptionist

•  Hotel Assistant Manager

•  Accommodation Services Organiser

•  Customer Service Assistant

•  Tourism Administrator

Contact PC Training & Business College.

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