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COURSE: CUSTOMER LIAISON CONSULTANT

Customer Liaison Consultant
Boston Campus
Type:
N/A
Duration:
Full Time

Customer Liaison Consultant


Core Subjects (Compulsory)

  • Principles of Customer Service

  • Life Skills

  • Business English

  • Introduction to Public Relations

  • Word Processing

  • General Office Practice


Choice Subjects (2 Subjects are compulsory)




  • Keyboarding

  • Intro to P.C.

  • Windows

  • Word Processing Advanced


Personality Profile




  • Friendly

  • Confident

  • Communicative

  • Diplomatic

  • Caring


Outcomes




  • Be able to understand the needs of the customer

  • Take responsibility for making decisions to satisfy the customers' needs

  • Compile own correspondence

  • Liaise with senior management

  • Communicate effectively with customers


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