We are not an institution so please contact the
relevant institution directly for course information.

Register Here

FOR ALL THE LATEST OFFERS
AND SPECIALS NOW

Register
What are you looking for?

COURSE: CALL CENTRE OPERATOR

Call Centre Operator
Boston Campus
Type:
N/A
Duration:
Full Time

Call Centre Operator


Core Subjects (Compulsory)




  • Call Centre Operations

  • Principles of Customer Service

  • Word Processing

  • Spreadsheets

  • Life Skills

  • Business English

  • Reception and Switchboard Skills


Choice Subjects (2 Subjects are compulsory.)




  • Keyboarding

  • Windows

  • Intro to P.C.

  • General Office Practice


Personality Profile




  • Good, clear speaking voice

  • Friendly

  • Patient

  • Efficient


Outcomes




  • Be able to communicate effectively

  • Possess a sound knowledge of effective telephone techniques

  • Be able to understand the needs of the customer.

  • Be able to use application packages

  • Be able to capture information with accuracy.


For more information or to apply, please click here.

 

SHARE THIS
By registering you are able to easily add courses to an enquiry list, and receive replys directly from an institution
AVAILABLE BURSARIES
    No related bursaries found
RELATED COURSES
    No related courses found

CONTACT US:

Contact Us Here We are not an institution so please contact the
relevant institution directly for course information.

Copyright © 2017 SA Study All Rights Reserved.